Updates and Effective Date.
Types of Information Collected.
Information You Provide
This Website is a service we provide to help bring us together with prospective residents and to provide certain services, such as online rent payment and maintenance request portals, to our current residents.
Contacting Our Community
Our Website gives you the information you need to contact the apartment community that interests you, whether by submission of an online inquiry form or leasing application, by telephone, by email, or by visiting in person. If you choose to email or call us, we will collect your phone number or email address, as well as other information you provide in communicating with us, such as the date and time of the call or email, your name, and other personal identifiable information. Please see “Communication Preferences” below for information regarding your choices with respect to calls, texts, and emails.
As you identify one or more units that you are interested in, you may have the opportunity to submit an inquiry form or lease application for each such unit. These forms require you to provide certain information to enable us to contact you or review your eligibility for leasing on of our properties, which information may include but is not limited to, first and last name, email address, telephone number, driver’s license, or identification number, Social Security Number, income, employer, current and former address(es), birthday, and credit/debit card or other financial account information.
Our Website may offer certain services to current residents, including online rent payment and a method by which to submit and review the status of maintenance requests. These services may require you to submit certain information, including, without limitation, first and last name, unit address or other property identifiers, credit/ debit card or other financial account information, telephone number, and email address.
To obtain access to certain services, such as any rent payment portal, you may be given an opportunity to register with this Website. As part of the registration process, you may be asked to provide certain information, such as first and last name, email address, and telephone number, as well as a username and password.
In addition to the information you provide to us, we may collect certain information automatically as you browse or use our Website.
We collect information about how you use our Website, which may include things like your property search history, units you view, what you’ve clicked on, and other uses of our Website.
Like other websites, we collect data about the browsers and devices you use to access our Website. The data we collect includes browser or device model and settings, operating system, and unique identifiers. We may also collect data about how your browsers and devices interact with our Website and services, including IP address, system activity, and the date, time, and URL of the site you visited before our Website.
Cookies and Other Tracking Tech
In addition to using cookies and related technologies as described above, we may use Google Analytics to help us understand how our customers use our Website. Please see “Privacy Choices” for information regarding how you can adjust your cookie settings and opt-out of Google Analytics.
Use of Information.
Providing & Improving Our Services
We use your information to provide our Website and our services to you, such as reviewing and processing your lease application or responding to your request for more information about a property and to improve our services and develop new ones. For example, we track how you use our Website and use that information to troubleshoot issues and adjust things to improve your experience.
Sharing Your Information.
Service Providers & Business Partners
We may partner with service providers and other third parties to help operate our Website or provide our services, and we may need to give them access to certain information to provide our and their services. For example, the information you submit in connection with paying your rent online may be shared with a third-party payment processor. We allow such third parties to use the information only to perform the service we have asked them to perform and only share information as needed to provide such services.
Legal & Compliance Transfers
When we need to share data to satisfy a legal or regulatory requirement, including responding to a subpoena or other lawful government request for data, we will share information only as necessary to comply with that requirement. We’ll endeavor to tell you before sharing your information in these situations unless we’re prohibited from doing so. We may also share information if needed to enforce our legal rights, detect or prevent fraud or security concerns, or protect public safety.
If we are involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of its assets, personal information held by us about our services users may be among the assets transferred. In addition, we may disclose personal information for the purpose of evaluating and/or performing the proposed transaction (including in connection with any bankruptcy, liquidation or similar proceedings).
Public and De-Identified Data
We may disclose or share any publicly-available information or aggregated and/or de-identified information without restriction.
You can disable cookies by adjusting the settings on your browser. However, if you choose to disable some or all cookies, some parts of our Website may no longer work.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
If you choose to call or email us or provide your phone number or email address, we will use your email or phone number to respond to your inquiry and to otherwise communicate with you for informational and marketing purposes. If you would like to unsubscribe or opt-out of such communications, please contact us at the information provided in the “Contact Us” section below.
We have in place what we believe to be reasonable physical, electronic and managerial procedures to safeguard and help prevent unauthorized access of, maintain data security for and correctly use the personal information you have provided or that we otherwise collect through our Website. However, while such efforts are intended to ensure the confidentiality of your personal information available to us as a result of your use of the services, we cannot and do not warrant or guarantee the absolute safety and security of your personal information.
Our services and our Website are not intended for (and we do not knowingly collect data from or about) minors under the age of 13. This Website is directed to individuals who are permitted to share their personal information without parental consent. If you believe we might have information from a child under the age of 13, please contact us as directed below in the “Contact Us” section.
California Do Not Track Notice.
Certain websites and other technology can track their users over time to, for instance, provide targeted advertising. Do Not Track ("DNT") mechanisms allow Internet users to control, and where desired, prevent, the tracking of their online activities across such websites and technology. Currently, various Internet browsers offer a DNT option that sends signals to websites visited by the browser about the user’s DNT preference - you can usually access your browser's DNT option in your browser's preferences. Specifically, as DNT relates to your use of our Website, we currently do not have the capability to recognize or respond to web browser Do Not Track signals and other similar mechanisms.
Links to Other Sites.
We take commercially reasonable efforts to ensure that this Website is accessible to all people. This Website has been designed to meet the requirements of applicable content accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA.
9201 Creeks Crossing Blvd.
Richmond, VA 23235